Frequently Asked Questions
Frequently Asked Questions
Ordering & Shipping
How long does it take to process my order?
All orders are processed within 1–2 business days (Monday–Friday).
How long does delivery take?
Australian delivery typically takes 4–12 business days once dispatched.
Do you provide tracking?
Yes. All orders include tracked shipping. Tracking details are sent once your order has been dispatched.
Where are orders dispatched from?
All orders placed on our Australian website are processed and dispatched from our New Zealand fulfilment facility.
Do you ship internationally?
Currently, our Australian website primarily services customers within Australia.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Afterpay, Apple Pay, Google Pay, and other major payment methods available at checkout.
Returns & Refunds
What is your return policy?
Refunds or replacements are available for faulty, damaged, or incorrectly supplied items in accordance with our Refund Policy and Australian Consumer Law.
Can I return an incorrect purchase?
Please carefully check compatibility before ordering. We may offer exchanges or store credit for incorrect purchases at our discretion, provided the item is returned unused and in original packaging.
Parts & Compatibility
How do I know if a part fits my vehicle?
Compatibility information is provided on product listings where available. If you are unsure, please contact us with your vehicle make, model, year, and engine details before purchasing.
Do you sell genuine or aftermarket parts?
We supply a range of aftermarket replacement parts and OEM-style products. Product specifications are provided on individual product listings.
Contact & Support
How can I contact support?
You can contact our customer support team at:
Business Hours:
Monday – Friday: 9:00am – 5:00pm (NZT)