Refund policy

Refund Policy – Exclusive Motors Australia

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery for both defective and non-defective products, provided:

  • The item is unused
  • The item is in original packaging
  • The item is in resalable condition
  • Proof of purchase is provided

For non-defective returns, return shipping costs are the responsibility of the customer.

For defective, damaged, or incorrectly supplied products, Exclusive Motors Australia will provide an appropriate remedy in accordance with Australian Consumer Law.

Incorrect Purchases

If an incorrect item is purchased due to customer error (including incorrect vehicle selection, compatibility issues, or ordering the wrong part), the item may be returned within 14 days of delivery for an exchange, store credit, or refund, provided it remains unused and in original packaging.

Return shipping costs for incorrect purchases are the responsibility of the customer.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Customers are entitled to a replacement, repair or refund where required under Australian Consumer Law.

Eligible Refunds

Refunds, replacements or exchanges may be provided where:

  • The item is faulty or defective
  • The item was damaged during transit
  • The incorrect item was supplied by us
  • The customer requests a return within 14 days and the item meets our return conditions

Returns Process

To request a return:

  1. Contact us at info@exclusivemotorsau.com
  2. Provide your order number
  3. Provide photos if the item is faulty or damaged
  4. Wait for return instructions before sending the item

Items must be inspected and fitted by a qualified mechanic for warranty-related claims.

Exclusions

We do not cover:

  • Damage caused by incorrect installation
  • Product misuse or modification
  • General wear and tear
  • Damage occurring after installation
  • Custom-made or special-order items unless faulty

Refund Processing

Once the returned item has been received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refunds are typically completed within 10 business days
  • Exchanges will be dispatched once the returned item has been received and approved

If more than 15 business days have passed since approval, please contact info@exclusivemotorsau.com.