Shipping Policy

Thank you for shopping with Exclusive Motors Australia. We aim to provide clear and transparent delivery information for all Australian customers.

Order Processing

All orders placed on our Australian website are processed and dispatched from our New Zealand fulfilment facility.

Dispatch / Handling Time

Orders are processed within 1-2 business days (Monday-Friday).

Delivery Timeframes

Standard tracked delivery to Australia typically takes 4-12 business days once dispatched.

Shipping Cost

Free standard tracked shipping on all orders.

Tracking

All orders include tracked shipping. Tracking details are sent to you once your order has been dispatched.

Order Cut Off

Orders placed before 2:00 PM NZST/NZDT (New Zealand time) on business days will begin processing the same day where possible.

Orders placed after 2:00 PM, on weekends, or on public holidays will begin processing on the next business day.

Carriers

We use Australia Post, Aramex, DHL, FedEx, and other reputable courier providers depending on the destination and shipment size.

Delays

While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to courier disruptions, customs processing, peak periods, weather events, or public holidays.

Contact

For any delivery-related enquiries, please contact us at info@exclusivemotorsau.com.

Business Hours: Monday to Friday, 9:00am to 5:00pm AEST (11:00am to 7:00pm NZT).
Saturday - Sunday: Closed.